Documentation

Authorization error

If you are getting the “Authorization is required to perform that action” error, it is likely because you are logged into multiple Google accounts in the same browser.

This is a common error in the Google Workspace environment.

You need to log off of your secondary account and log back in with your main account for the add-on to work properly.

Subscription management

To upgrade, downgrade or cancel your subscription, or to download invoices, you can do so inside the add-on. Refer to our terms of service regarding cancellations.

  1. Open the add-on inside Google Sheets. If you uninstalled the add-on, you must reinstall it to access the menu to manage your subscription.

    The PDF to Sheets add-on open inside Google Sheets

  2. If you have an active subscription, there will be a link labeled “Account”. Click on that link.

    The Account link in the add-on

  3. Click on the “Manage Subscription” link to download invoices, update, or cancel your subscription.

    The Manage Subscription link on the account screen

Other

For more complicated issues, reach out to us.